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Book your Polruan by Fowey Cottage Online

  • To secure a booking online a 40% deposit is required
  • Balance to be paid  8 weeks before the commencement of the holiday period
  • Payment is due in full if the booking is 8 weeks or less before the commencement of the holiday period
  • Rental for all properties based on 7 nights
  • Payment online secured by WorldPay. The following cards are accepted
  • Short breaks may be available on request. The following rates apply
  • 2 nights 65%  3 nights 70%  4 nights 80%  5 nights 90%
  • 2 week bookings available, please book each week individually.
  • Please refer to Booking Terms and Conditions regarding 7 day refund/cancellation policy
  • We recommend you arrange suitable holiday cancellation insurance
     

Booking terms and conditions

All bookings shall be made on the following terms and conditions:

1. Bookings can be made online via the website. The reservation will be confirmed upon receipt of the deposit. A deposit (non-refundable) 40% of the rental is required on booking with the balance paid eight weeks before the first day of the holiday. If the booking is made within eight weeks of the holiday, the full amount is to be paid at the time of booking. Heating,electricity,bed linen and towels are included in the rental. Bookings are from 3pm on the day of arrival until 10 am on the day of departure. Bookings are for seven nights, unless a short break has been agreed.

2. Once the booking is confirmed, the Hirer has seven days from the date of the confirmation letter to cancel the booking and receive a full refund, however after seven days the Hirer is responsible for the total cost of the holiday. In the event of cancellation by the Hirer we will endeavour to re-let the property at the same or higher rental and, if successful, make a refund of monies paid less the deposit which is non-refundable. No refunds will be given on cancelled short breaks or bookings which are made within four weeks before the start of the holiday, whether or not the property is re-let. We recommend that holiday insurance, including cancellation insurance, be taken out. If for any reason the property is not available or has been rendered unsuitable for holiday letting  (for example, but without limitation, by reason of fire, damage or system fault or failure) the Owners will refund in full all rent and any security deposit paid by the Hirer, but there will be no further claim against the Owners or any agent of the Owners.

3. Method of Payment - Payment shall be made by secured World Pay (Visa, Mastercard, etc)  No VAT is currently (at the time of preparation of these Terms and Conditions) charged on the rental, but if the situation changes and it becomes payable, it will have to be added to the rental.

4. The Hirer is responsible for the holiday accommodation and its equipment during the period of their stay and for the obligations and conditions of the booking. The accommodation, equipment, utensils etc. should be left in the same state of cleanliness and general order in which found.

5. In the case of any problems, please contact the Owners immediately and every reasonable effort will be made to rectify any problem. Complaints not reported during occupancy cannot be investigated at a later date. Whilst the Owners will do everything reasonable within their power to effect speedy repairs to the property and/or furnishings, equipment and appliances or facility that may breakdown, be faulty or fail during the holiday, no guarantees are given and no refunds will be made should any such fault, failure or breakdown occur and not be remediable or rectifiable either immediately or during the holiday.  The Owners are unable to prevent building or maintenance work being carried out on neighbouring or adjoining properties owned by third parties. The presence of such work does not entitle the Hirer to cancel the booking nor to claim a partial or full refund.The Owners or their representative(s) shall be allowed access at any reasonable time during the holiday occupancy for the purpose of inspection or to carry out works or repairs deemed by the Owners necessary to the property or the equipment and fittings.

6. The number of persons using the accommodation (except for babies in cots where applicable) shall not exceed the maximum stated, unless previously arranged.   No person shall stay or be permitted to stay, without limitation, in any part of the premises in a tent or similar. The owner reserves the right to refuse admission to any persons not named when making the reservation or agreed to in writing at an earlier date. This booking is personal to the Hirer and cannot be assigned or passed to any other person.

7. No liability is accepted for any loss, damage, sickness or injury howsoever caused which may be suffered or sustained by the Hirer or any member of the party or any invited person or vehicle or its contents or any property or possession of the Hirer or any member of the party or any invited person. Please take out your own insurance.

8. The property is strictly non-smoking. In addition to condition 10 below, if in the opinion of the Owners, smoking has occurred on the property in breach of the above undertaking the Owners will have the right to charge the Hirer for any necessary cleaning/dry cleaning of the property.

9. Regret No Pets are allowed.

10. In the event of any breach of these conditions by the Hirer, the owner or their representative may re-enter the premises and thereupon the hiring created shall absolutely determine.

11. In addition to condition 2. in the event of cancellation by the Owners, any deposit or rent will be reimbursed in full but this will represent the full extent of the owner’s liability and the Owners will not be liable for any other loss howsoever arising. Whilst the details of the property on this website are to the best of the Owners' knowledge are correct, the Owners reserve the right to make changes to the website and property and contents as they think fit. The Owners are not responsible for any changes or closure to area amenities, services or attractions. The property’s contents and decoration may change/be renewed from time to time and therefore may not be exactly as shown or stated on the web site.

12 Any damages or breakages must be paid for. Accidental damage/breakage of a minor nature will not normally be charged for.  The Hirer agrees to pay for any losses or damages to the property caused by the Hirer or any member of the party (except reasonable wear and tear)

13. The lead name on the booking is responsible for the behaviour of the party and for the condition in which the property is left at the end of the holiday and shall be (along with each adult member of the party) jointly and severally liable in respect of the obligations of the Hirer under these Terms and Conditions and agrees that he or she is contracting as agent for each member of the party and will be responsible for compliance by each member of the party with these Terms and Conditions.

14.  All keys must be returned from where they were obtained immediately at the end of the holiday.

15. Small items left by visitors will be returned free if they fit into an envelope.  Items requiring packing into larger envelopes will only be returned on receipt of payment for post and packing. Items that remain unclaimed after a period of 6 weeks will be disposed of.

16.  Where Broadband is available, the Owners cannot be held responsible for connectivity problems, loss of internet service or any other problems resulting from use of the Broadband service.

17.  Data Protection.  We retain your personal information on computer , we will use this data to process your booking and provide the services you have requested from us.

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